The first two hours are inspection. We check every system in your home. Smoke alarms, CO detectors, HVAC filter, sump pump, fire extinguisher, water heater, garage door, wine cellar, exterior walk. Every finding is photographed and in your portal before the day is out.

The second two hours are your honey-do list. You submit it through the portal before we arrive and flag your top seven priorities. We work through them in order and carry anything that doesn't fit to your next visit.

One Steward technician. One visit. Everything documented.

It is the running list of small jobs around your home that never quite make it to the top of the priority pile. Not urgent enough to call a contractor. Not simple enough to get to on a weekend. They sit. They pile up.

You submit yours through the portal before every visit. Flag your top seven. Anything beyond seven we carry to the next visit or you can book an add-on visit at any time.

Every task on the list must be completable within 60 minutes to a proper standard. Anything bigger becomes a Steward Project — scoped, quoted, and approved before work begins. No surprises.

Flag your top seven before we arrive. Anything beyond that carries forward to your next scheduled visit, or you can book an add-on visit at any time at your standard per-visit rate. Nothing falls off the list. It lives in your portal until it is done.

No. Most of our clients are not. You give us access at onboarding, key or smart lock code, and we take it from there. Your photo report is in the portal before the day is out so you see exactly what was done, even if you were in the city or at the shore.

Tell us in advance through the portal and we will assess it before the visit. If it can be done properly within 60 minutes it goes on the list. If it needs more time, a specialist, or a proper quote, it becomes a Steward Project. We scope it, quote it in writing, and nothing starts until you approve it. No surprises.

Yes. Your named Steward technician is assigned to your home from the first visit. They know your systems, your preferences, and your list. If that ever needs to change, which is rare, we tell you directly, introduce the new technician personally, and manage the transition. You are never handed to a stranger without warning.

Through your client portal. You will receive access at onboarding. Log in, add your items, flag your top seven, and we arrive prepared. You can update your list anytime, not just before a visit. Anything you add goes into the queue and gets picked up at your next appointment.

Reschedule anytime through the portal with at least 24 hours notice and there is no charge. Cancel within 24 hours and the full visit fee applies, every client receives one grace cancellation per year, waived automatically, no questions asked.

To cancel your subscription entirely: Essential subscribers can cancel anytime after their second visit with written notice, no charge for any undelivered quarter.

Estate subscribers can cancel anytime after three months with 30 days written notice. Annual subscribers who cancel after six months owe nothing further, months used are rebilled at the standard per-visit rate and any overpayment refunded within 14 days. No termination fees. No non-solicitation clauses. No auto-renewal without 30 days advance written notice from us first.

Essential is quarterly, one four-hour visit every three months at $649 per visit. Right for homes that are well maintained and need regular oversight without intensive frequency.

Estate is monthly, one four-hour visit every month at $799 per visit. Right for larger homes, clients who travel frequently, or anyone who wants their home actively managed rather than periodically checked. Estate also includes seasonal prep, three coordinated vendors, priority contractor scheduling and 10% off all Away tiers.

Not sure which fits? We will figure it out together on the call.

Essential subscribers can reach us directly and we will advise on next steps, whether that is an add-on visit, a contractor call, or a Steward Project.

For anything that cannot wait, we help you get the right person there quickly.

Estate subscribers have a direct 24/7 emergency line. Call anytime. We handle it.