The first hour is inspection. We check every system in your home. Smoke alarms, CO detectors, HVAC filter, sump pump, fire extinguisher, water heater, garage door, wine cellar, exterior walk. Every finding is photographed and in your portal before the day is out.

The remaining 3 hours are your honey-do list. You submit it through the portal before we arrive and flag your top five priorities. We work through them in order and carry anything that doesn't fit to your next visit.

One Steward technician. One visit. Everything documented.

It is the running list of small jobs that never quite reach the top of the pile. The door that sticks. The mirror still leaning against the wall. The bulb that went in March. Not urgent enough to call a contractor. Not simple enough to get to on a weekend. They sit. They pile up.

Submit yours through the portal before every visit and flag your top five, so we know where to start. We usually clear four to six items in a visit, so most clients get through their priorities and a little beyond. Anything left carries to the next visit, or you can book an add-on visit whenever you like.

Each item should be something we can walk in and finish inside sixty minutes, done properly. No licensed trades, no permits, no parts ordered ahead.

And anything you have already bought: the fixture, the shelf, the paint should be at the house when we arrive. We fit what is there. We do not shop for it.

Bigger jobs are not a problem. They become a Steward Project, scoped, quoted, and approved before work begins. No surprises.

Because it is the honest limit on what we can promise without seeing the job first. Under an hour, the work is predictable. We know what it takes and we can commit to it before we arrive. Past that, the variables multiply. The door that sticks turns out to be a settled frame. The dripping faucet is a cracked valve seat. We would rather look at it properly and quote it than start something we cannot finish, and leave you with a half-done job and a bill you did not expect.

That is what a Steward Project is. Scoped, quoted in writing, approved before anything begins.

Flag your top five before we arrive. We work through in priority order. Most clients clear four to six items. Anything beyond that carries forward to your next scheduled visit, or you can book an add-on visit at any time at your standard per-visit rate. Nothing falls off the list. It lives in your portal until it is done.

Tell us in advance through the portal and we will assess it before the visit. If it can be done properly within 60 minutes it goes on the list. If it needs more time, a specialist, or a proper quote, it becomes a Steward Project. We scope it, quote it in writing, and nothing starts until you approve it. No surprises.

Yes. Your named Steward technician is assigned to your home from the first visit. They know your systems, your preferences, and your list. If that ever needs to change, which is rare, we tell you directly, introduce the new technician personally, and manage the transition. You are never handed to a stranger without warning.

Yes, and we would rather you kept them. We are not here to replace people you already trust.

Take your HVAC company. We hold the calendar, book the visit, meet them at the house, check the work, and photograph it for your record. Where the timing works we schedule them into your regular Steward visit, so it happens in one morning. You stop scheduling and you stop waiting in.

They invoice you directly at their own rates. We add nothing to their price and we take no referral fee.

What happens if a repair needs a second visit?

Where we can, we book your vendors into your regular Steward visit, so it all happens in one morning at no extra cost.

Sometimes that visit turns something up. The technician finds a failed part, orders it, and needs to come back a few days later. Sometimes a vendor simply cannot come on the day we are already at your home.

Either way, someone has to let them in. We do not hand out door codes. We hold the morning, admit them, check the work when they finish, and lock up. That is a follow-up visit; $349 on either plan, and Estate includes one a year.

You are also welcome to be there and let them in yourself. And if you would rather we stayed at the house throughout, book an add-on visit instead.

Not in the same way we manage other trades. We visit monthly or quarterly. A lawn crew comes weekly, and their schedule moves with the weather; rain pushes them a day, sometimes two, and often they do not know until that morning. There is no fixed appointment for us to attend.

What we do instead is recommend crews from our network and make the introduction.

And we look. Every Steward visit includes a walk of the property. Edging, bare patches, damage to beds, anything missed, it gets noticed and it goes in your report with everything else.

No. Most of our clients are not. You give us access at onboarding, key or smart lock code, and we take it from there. Your photo report is in the portal before the day is out so you see exactly what was done, even if you were in the city or at the shore.

Through your client portal. You will receive access at onboarding. Log in, add your items, flag your top five, and we arrive prepared. You can update your list anytime, not just before a visit. Anything you add goes into the queue and gets picked up at your next appointment.

Reschedule anytime through the portal with at least 24 hours notice and there is no charge. Cancel within 24 hours and the full visit fee applies, every client receives one grace cancellation per year, waived automatically, no questions asked.

To cancel your subscription entirely: Essential subscribers can cancel anytime after their second visit with written notice, no charge for any undelivered quarter.

Estate subscribers can cancel anytime after three months with 30 days written notice. Annual subscribers who cancel after six months owe nothing further, months used are rebilled at the standard per-visit rate and any overpayment refunded within 14 days. No termination fees. No non-solicitation clauses. No auto-renewal without 30 days advance written notice from us first.

Essential is quarterly, one four-hour visit every three months at $649 per visit. Right for homes that are well maintained and need regular oversight without intensive frequency.

Estate is monthly, one four-hour visit every month at $799. Right for larger homes, clients who travel frequently, or anyone who wants their home actively managed rather than periodically checked. Estate also includes seasonal prep, three coordinated vendors, priority contractor scheduling and 10% off all Away tiers.

Not sure which fits? We will figure it out together on the call.

Essential subscribers can reach us directly and we will advise on next steps, whether that is an add-on visit, a contractor call, or a Steward Project.

For anything that cannot wait, we help you get the right person there quickly.

Estate subscribers have a direct 24/7 emergency line. Call anytime. We handle it.